Frustrated by your lack of customer service.

I have been trying to resolve my Discovery miles issue using the suggested channels for almost 3 months now. Either you are not capable of resolving my issue or it is not a priority. It is really disappointing that I should constantly call you to follow up each time getting no answer or indication when the issue will be resolved. It is furthermore disappointing that you have no alternative channels available to clients to communicate to you such as email or an online chat like FNB. Although I tried following your instructions to use one of your email channels for existing disputes, but it seems like no one is interested in responding to my enquiries. You can't expect me to constantly do your job to inform me of the progress.

From the 2 banks I bank with, your customer service is the worst.