Frustrated and disappointed
I am livid at the level of service that i received from the credit card Department. I app**** for a credit card because i wanted to take the Apple Watch. I remember reading about how much limit you need in order to qualify for the watch. If i remember correctly, Charity assisted me with the application, which was a nightmare on its own because i was sent quotations like 4 times and i had to call almost everyday because the process was just frustrating. Now i am being told i dont qualify for the Apple watch because of my limit. I kept on repeating this to the consultant that the reason i am taking this credit card is for the watch. Can i get a call back urgently.
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Replies (2)'s updateReviewer Update
06 Dec 2018, 09:27I am not disputing any of that. I was first sent a quotation of R 19000 and told i qualify. There after i was sent 3 different quotations and honestly, because i had been calling your call center all the time and complaining about so many documents being sent to me that are confusing me, the R 15000 limit thing just flew out the window because you guys were flooding me with so many duplicated things and stuff. Can someone contact me to arrange that i provide my latest payslip and re assess me. Should i not qualify for the R 15000 then please cancel this credit card because it will be of no use to me.
's update06 Dec 2018, 09:27
Reviewer Update
I am not disputing any of that. I was first sent a quotation of R 19000 and told i qualify. There after i was sent 3 different quotations and honestly, because i had been calling your call center all the time and complaining about so many documents being sent to me that are confusing me, the R 15000 limit thing just flew out the window because you guys were flooding me with so many duplicated things and stuff. Can someone contact me to arrange that i provide my latest payslip and re assess me. Should i not qualify for the R 15000 then please cancel this credit card because it will be of no use to me.
's updateReviewer Update
08 Dec 2018, 09:10You send me the forms then dont tell me that the increase can only be done when the card is active. This brings me back to mt initial complaint that i received the card on the 30/11/2018 but it is still not activated. You tell me to apply for an increase knowing very well that the card is not active. See what i am talking about??????????????????????????????? pathetic service. Get someone to call me because this typing thing is really not working out. CALL ME!!!!!!!!!!!!!!!!!!!!!!!
's update08 Dec 2018, 09:10
Reviewer Update
You send me the forms then dont tell me that the increase can only be done when the card is active. This brings me back to mt initial complaint that i received the card on the 30/11/2018 but it is still not activated. You tell me to apply for an increase knowing very well that the card is not active. See what i am talking about??????????????????????????????? pathetic service. Get someone to call me because this typing thing is really not working out. CALL ME!!!!!!!!!!!!!!!!!!!!!!!