FrontLine, Simphiwe, Executive? Who makes decisions and what expense to your Clients?

I wonder who is this Executive at Discovery Bank that everytime you follow up on a query for 2 weeks now, they still making a decision and it should be made in the next 24 hrs yet not forthcoming, to make matters worse the Investigator by the name of Simphiwe always tells the saeme story of the “executive” and will call before COB but never returns those calls. When you call the General *** number they advertise on their banking App as a ***** line and ask to speak to Simphiwe, “we cant put you through to him” “we will ask him to call you before COB” yet he never does? So basically as a client for two weeks if not more since this lmatter spans from March, “WE WAITING FOR THE EXUCUTIVES”, im stuck with am unresolved matter and many “etolls” because mind you calling this number is not free. So today i decided to start saving names, i spoke to Johnas this morning, he said Simphiwe is on lunch but will call me but he will also ensure he calls me to check if Simphiwe has called? Guess what, no call from either. Not surprising. Now @16h00 i enquire with another gentleman, he gives me the se story about not being able to talk to Simphiwe and waiting for Executive Decision. Who’s fooling who, everyday i get told by COB executives whould have finalized like everyday i get told ill get a call before COB but it never happens, not to mention I need to explain the painful ordeal of a kidnapping that lead to money being withdrawn from my account at Gunpoint everytime even though i supp**** my SAPS case number, IO contacts, statement including proof i legally didnt have too of my insurance settlement from phones, clothing etc taken from me amd insurance settled and more embarrassing it should be for Discovery that FNB also settled funds withdrawn without so much Trauma. Discovery Bank probably dont have a physical branch to hide such treatment they give us thier clients…..flabbergasted is an under statement to be honest 🤬🤬🤬😡😡😡. Its almost COB in 30mins again today and when i call tomorrow, ill be told the same “cant talk to Simphiwe, we not allowed” then when you request okay, can i talk to your superior or the “Executive”, Nope, we the front line and they will call you back?