From Paid to Punished: Discovery’s Unreachable Team Locks Accounts

I had a credit facility which I paid up in full and closed with discovery. Their collections department has locked my primary account twice since for a payment not made for an account that no longer exists. The same department that locks your account doesn’t work on weekends and is therefore unreachable via telephone. I have an open complaint logged with the complaints department for an exec to assist me, their support department tell me the turn around time for this is 21 days’ here is my ref number: ***1

Ask yourself: if it takes them 21 days to attend to your complaint, how many complaints must there be? They are able to immediately lock you out of your own account, revoke your access to your own money as they see fit.

Is this the right bank for you? Would you trust these people with your livelihood?