********** activity is NOT a priority

Today, on the 27th of October I received an sms stating that my credit had been used for an Itunes purchase that I did not authorise (i do not even have an Itunes account). I immediately jumped on the phone to Discovery to cancel my card, while I was waiting for a consultant another Itunes transaction went through. When speaking to the consultant at Discovery at the department of lost/****** credit cards she just said: "sorry I cant help you, you have to phone the ***** department". I phoned ***** only to be kept waiting as "we are currently experiencing high call volumes" while being kept on the line two more Itunes transactions went off of my account totaling over R3000.00. Finally after not getting any pickup at the ***** department I put down and I phoned Discovery's lost/****** again. This time the phone gets put down in my ear. The fourth phone call I finally speak to someone who cancels my card (why the first lady couldn't assist me I do not understand as she would of she would of prevented two further ********** transactions) I ask this person is there no way to block a card on the discovery app so that you do not have to go through the USELESS call center and I was told that yes if I bank through FNB I can, otherwise I am stuck using the call centre! this is ridicules!!! It is so inconvenient and inefficient to cancel a credit a card through Discovery, the other Banks are not like this. To make matters worse I have to call ***** again to report the transactions so that I can perhaps get a refund. The guy on the line asked me if I had a an apple device, to which I rep**** yes. He then had the audacity to stay that I had probably purchased items I had forgotten about. The more I tried to tell him that I do not even have an Itunes account the more he tried to tell me I made the purchases!!!! I would not of gone to the tedious trouble (yes tedious as Discovery are not quick) of cancelling my credit card for purchases I had made. There is not 1cent I cannot account for on my budget and now this person has the audacity to blame me! What happened to Discovery's secure online shopping? I always get an OTP when purchasing online, this did not happen? why not? Four transactions to the same company were done in the course of minutes and this did not raise any flags??? Standard Bank automatically phone the customer to verify duplicate purchases or any purchases outside the customers regular spending pattern if they suspect *****. Discovery do not do any ***** checks. I work in the finance sector and knew that the transactions had not been batched as they were showing as "authorisations" on my online profile. I asked the person I was dealing with to please reverse the transactions, and was told that this could not be done. I do not understand? they had not been batched so could of been reversed if acted upon quickly....but no, I had to fill in forms and FAX them through to a number that was NOT ANSWERED probably because it was after 15:00! Which means I will have to wait until Monday and try again!Pathetic service! Get with the program Discovery - you want to open a bank, but cannot even offer your customers a secure service! I think I should go to a bank that can actually offer a secure credit card