GH
Geraldine H
1 reviews | Active since Jul 2019
18 May 2021, 14:41
********** and ********
Discovery Bank is by far the biggest ******** and ********** I've ever come across. Not only is money ****** from me every month for a service I don't use but now Discovery Bank has decided to open a Vitality Savings Account in my name without my consent or approval. This is ***** and if this Savings account is not removed from my profile in a timely manner I will report Discovery Bank to the Ombudsman for ***** and get a lawyer involved.
The above reasons is why I stopped using my credit card and is in the process of paying it off, as soon as this is done I will close the account as I do not want to be associated with a company that commits ***** and *****s from their clients.
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
18 May 2021, 15:23Hi, Geraldine
Thank you for your message.
The Vitality Savings Account is a savings product that allows you to save and earn interest whilst having their funds immediately available. The significant difference of this account is to allow you to have a savings pocket for all the Vitality related rewards and also be able to save money in the Vitality Savings Account. When you opened your account it goes through the account origination process and accepts the terms and conditions. The account is opened and you can fund the account. All your Vitality cash back are paid into the Vitality Savings Account.
Regards,
Lebohang
Thank you for your message.
The Vitality Savings Account is a savings product that allows you to save and earn interest whilst having their funds immediately available. The significant difference of this account is to allow you to have a savings pocket for all the Vitality related rewards and also be able to save money in the Vitality Savings Account. When you opened your account it goes through the account origination process and accepts the terms and conditions. The account is opened and you can fund the account. All your Vitality cash back are paid into the Vitality Savings Account.
Regards,
Lebohang
Discovery Bank's reply18 May 2021, 15:23
Official
Hi, Geraldine
Thank you for your message.
The Vitality Savings Account is a savings product that allows you to save and earn interest whilst having their funds immediately available. The significant difference of this account is to allow you to have a savings pocket for all the Vitality related rewards and also be able to save money in the Vitality Savings Account. When you opened your account it goes through the account origination process and accepts the terms and conditions. The account is opened and you can fund the account. All your Vitality cash back are paid into the Vitality Savings Account.
Regards,
Lebohang
Thank you for your message.
The Vitality Savings Account is a savings product that allows you to save and earn interest whilst having their funds immediately available. The significant difference of this account is to allow you to have a savings pocket for all the Vitality related rewards and also be able to save money in the Vitality Savings Account. When you opened your account it goes through the account origination process and accepts the terms and conditions. The account is opened and you can fund the account. All your Vitality cash back are paid into the Vitality Savings Account.
Regards,
Lebohang
GH
Geraldine H's updateReviewer Update
18 May 2021, 16:01THANK YOU FOR THE COMPLETELY USELESS REPLY ABOVE, AS NO ASSISTANCE IS FORTHCOMMING I WILL NOW PROCEED TO REPORT DISCOVERY TO THE OMBUDSMAN.
LET ME MAKE IT CLEAR I DID NOT OPEN OR AUTORIZE THIS SAVINGS ACCOUNT IT WAS DONE WITHOUT MY CONSENT. I ONLY HAD A DISCOVERY CREDIT CARD THAT WAS TRANSFERED OVER TO YOUR USELESS BANK LAST YEAR ALSO WITHOUT MY CONSENT. I DID NOT SIGN OR RECEIVE ANY TERMS AND CONDITIONS FOR THE SAVINGS ACCOUNT, MEANING IT WAS OPENED BY DICOVERY BANK **********LY.
I ALSO DON'T HAVE VITALITY AND I NEVER WILL, AS I'M NOT INTERESTED IN ANYTHING DISCOVERY HAS TO OFFER IN ANY WAY, SO I'M NOT ENTIRELY SURE WHICH SAVINGS YOU WANT ME TO DEPOSIT INTO THIS ********** ACCOUNT.
I WANT THIS SAVINGS ACCOUNT REMOVED FROM MY PROFILE AND MY NAME AS I DID NOT REQUEST THIS ACCOUNT, I PROMISE YOU IF THIS IS NOT DONE IN THE NEXT 24 HOURS I WILL MAKE HUGE **** FOR DISCOVERY I WILL GO AS FAR AS CONTACTING SOCIAL MEDIA AND THE PRESS AND ENSURE THAT EVERYONE KNOWS HOW YOU TRY AND **** PEOPLE.
LET ME MAKE IT CLEAR I DID NOT OPEN OR AUTORIZE THIS SAVINGS ACCOUNT IT WAS DONE WITHOUT MY CONSENT. I ONLY HAD A DISCOVERY CREDIT CARD THAT WAS TRANSFERED OVER TO YOUR USELESS BANK LAST YEAR ALSO WITHOUT MY CONSENT. I DID NOT SIGN OR RECEIVE ANY TERMS AND CONDITIONS FOR THE SAVINGS ACCOUNT, MEANING IT WAS OPENED BY DICOVERY BANK **********LY.
I ALSO DON'T HAVE VITALITY AND I NEVER WILL, AS I'M NOT INTERESTED IN ANYTHING DISCOVERY HAS TO OFFER IN ANY WAY, SO I'M NOT ENTIRELY SURE WHICH SAVINGS YOU WANT ME TO DEPOSIT INTO THIS ********** ACCOUNT.
I WANT THIS SAVINGS ACCOUNT REMOVED FROM MY PROFILE AND MY NAME AS I DID NOT REQUEST THIS ACCOUNT, I PROMISE YOU IF THIS IS NOT DONE IN THE NEXT 24 HOURS I WILL MAKE HUGE **** FOR DISCOVERY I WILL GO AS FAR AS CONTACTING SOCIAL MEDIA AND THE PRESS AND ENSURE THAT EVERYONE KNOWS HOW YOU TRY AND **** PEOPLE.
GH
Geraldine H's update18 May 2021, 16:01
Reviewer Update
THANK YOU FOR THE COMPLETELY USELESS REPLY ABOVE, AS NO ASSISTANCE IS FORTHCOMMING I WILL NOW PROCEED TO REPORT DISCOVERY TO THE OMBUDSMAN.
LET ME MAKE IT CLEAR I DID NOT OPEN OR AUTORIZE THIS SAVINGS ACCOUNT IT WAS DONE WITHOUT MY CONSENT. I ONLY HAD A DISCOVERY CREDIT CARD THAT WAS TRANSFERED OVER TO YOUR USELESS BANK LAST YEAR ALSO WITHOUT MY CONSENT. I DID NOT SIGN OR RECEIVE ANY TERMS AND CONDITIONS FOR THE SAVINGS ACCOUNT, MEANING IT WAS OPENED BY DICOVERY BANK **********LY.
I ALSO DON'T HAVE VITALITY AND I NEVER WILL, AS I'M NOT INTERESTED IN ANYTHING DISCOVERY HAS TO OFFER IN ANY WAY, SO I'M NOT ENTIRELY SURE WHICH SAVINGS YOU WANT ME TO DEPOSIT INTO THIS ********** ACCOUNT.
I WANT THIS SAVINGS ACCOUNT REMOVED FROM MY PROFILE AND MY NAME AS I DID NOT REQUEST THIS ACCOUNT, I PROMISE YOU IF THIS IS NOT DONE IN THE NEXT 24 HOURS I WILL MAKE HUGE **** FOR DISCOVERY I WILL GO AS FAR AS CONTACTING SOCIAL MEDIA AND THE PRESS AND ENSURE THAT EVERYONE KNOWS HOW YOU TRY AND **** PEOPLE.
LET ME MAKE IT CLEAR I DID NOT OPEN OR AUTORIZE THIS SAVINGS ACCOUNT IT WAS DONE WITHOUT MY CONSENT. I ONLY HAD A DISCOVERY CREDIT CARD THAT WAS TRANSFERED OVER TO YOUR USELESS BANK LAST YEAR ALSO WITHOUT MY CONSENT. I DID NOT SIGN OR RECEIVE ANY TERMS AND CONDITIONS FOR THE SAVINGS ACCOUNT, MEANING IT WAS OPENED BY DICOVERY BANK **********LY.
I ALSO DON'T HAVE VITALITY AND I NEVER WILL, AS I'M NOT INTERESTED IN ANYTHING DISCOVERY HAS TO OFFER IN ANY WAY, SO I'M NOT ENTIRELY SURE WHICH SAVINGS YOU WANT ME TO DEPOSIT INTO THIS ********** ACCOUNT.
I WANT THIS SAVINGS ACCOUNT REMOVED FROM MY PROFILE AND MY NAME AS I DID NOT REQUEST THIS ACCOUNT, I PROMISE YOU IF THIS IS NOT DONE IN THE NEXT 24 HOURS I WILL MAKE HUGE **** FOR DISCOVERY I WILL GO AS FAR AS CONTACTING SOCIAL MEDIA AND THE PRESS AND ENSURE THAT EVERYONE KNOWS HOW YOU TRY AND **** PEOPLE.
GH
Geraldine H's updateReviewer Update
18 May 2021, 16:05IT SEEMS THE ONLY REPLY DISCOVERY CAN COME UP WITH IS A PROGRAMMED ROBOT RESPONSE THAT WAS OBVIOUSLY ALREADY TYPED OUT FOR THE CALL CENTRE AGENT. THE REPLY WAS OF NO USE WHATSOEVER.
"ROBOT CALL CENTRE AGENT PROCEEDS TO COPY AND PASTE A STANDARD REPLY"
Hi, Geraldine
Thank you for your message.
The Vitality Savings Account is a savings product that allows you to save and earn interest whilst having their funds immediately available. The significant difference of this account is to allow you to have a savings pocket for all the Vitality related rewards and also be able to save money in the Vitality Savings Account. When you opened your account it goes through the account origination process and accepts the terms and conditions. The account is opened and you can fund the account. All your Vitality cash back are paid into the Vitality Savings Account.
Regards,
Lebohang
"ROBOT CALL CENTRE AGENT PROCEEDS TO COPY AND PASTE A STANDARD REPLY"
Hi, Geraldine
Thank you for your message.
The Vitality Savings Account is a savings product that allows you to save and earn interest whilst having their funds immediately available. The significant difference of this account is to allow you to have a savings pocket for all the Vitality related rewards and also be able to save money in the Vitality Savings Account. When you opened your account it goes through the account origination process and accepts the terms and conditions. The account is opened and you can fund the account. All your Vitality cash back are paid into the Vitality Savings Account.
Regards,
Lebohang
GH
Geraldine H's update18 May 2021, 16:05
Reviewer Update
IT SEEMS THE ONLY REPLY DISCOVERY CAN COME UP WITH IS A PROGRAMMED ROBOT RESPONSE THAT WAS OBVIOUSLY ALREADY TYPED OUT FOR THE CALL CENTRE AGENT. THE REPLY WAS OF NO USE WHATSOEVER.
"ROBOT CALL CENTRE AGENT PROCEEDS TO COPY AND PASTE A STANDARD REPLY"
Hi, Geraldine
Thank you for your message.
The Vitality Savings Account is a savings product that allows you to save and earn interest whilst having their funds immediately available. The significant difference of this account is to allow you to have a savings pocket for all the Vitality related rewards and also be able to save money in the Vitality Savings Account. When you opened your account it goes through the account origination process and accepts the terms and conditions. The account is opened and you can fund the account. All your Vitality cash back are paid into the Vitality Savings Account.
Regards,
Lebohang
"ROBOT CALL CENTRE AGENT PROCEEDS TO COPY AND PASTE A STANDARD REPLY"
Hi, Geraldine
Thank you for your message.
The Vitality Savings Account is a savings product that allows you to save and earn interest whilst having their funds immediately available. The significant difference of this account is to allow you to have a savings pocket for all the Vitality related rewards and also be able to save money in the Vitality Savings Account. When you opened your account it goes through the account origination process and accepts the terms and conditions. The account is opened and you can fund the account. All your Vitality cash back are paid into the Vitality Savings Account.
Regards,
Lebohang
GH
Geraldine H's updateReviewer Update
18 May 2021, 16:15OMBUDSMAN COMPLAINT REFERENCE Reference Id - NR35ZXG7
NEXT STEP WILL BE TO GET A LAWYER INVOLVED
NEXT STEP WILL BE TO GET A LAWYER INVOLVED
GH
Geraldine H's update18 May 2021, 16:15
Reviewer Update
OMBUDSMAN COMPLAINT REFERENCE Reference Id - NR35ZXG7
NEXT STEP WILL BE TO GET A LAWYER INVOLVED
NEXT STEP WILL BE TO GET A LAWYER INVOLVED
Discovery Bank's replyOfficial
11 Aug 2021, 17:05Hi, Geraldine
Thank you for your message.
The Vitality Savings Account is a savings product that allows you to save and earn interest whilst having their funds immediately available. The significant difference of this account is to allow you to have a savings pocket for all the Vitality related rewards and also be able to save money in the Vitality Savings Account. When you opened your account it goes through the account origination process and accepts the terms and conditions. The account is opened and you can fund the account. All your Vitality cash back are paid into the Vitality Savings Account.
Regards,
Lebohang
Thank you for your message.
The Vitality Savings Account is a savings product that allows you to save and earn interest whilst having their funds immediately available. The significant difference of this account is to allow you to have a savings pocket for all the Vitality related rewards and also be able to save money in the Vitality Savings Account. When you opened your account it goes through the account origination process and accepts the terms and conditions. The account is opened and you can fund the account. All your Vitality cash back are paid into the Vitality Savings Account.
Regards,
Lebohang
Discovery Bank's reply11 Aug 2021, 17:05
Official
Hi, Geraldine
Thank you for your message.
The Vitality Savings Account is a savings product that allows you to save and earn interest whilst having their funds immediately available. The significant difference of this account is to allow you to have a savings pocket for all the Vitality related rewards and also be able to save money in the Vitality Savings Account. When you opened your account it goes through the account origination process and accepts the terms and conditions. The account is opened and you can fund the account. All your Vitality cash back are paid into the Vitality Savings Account.
Regards,
Lebohang
Thank you for your message.
The Vitality Savings Account is a savings product that allows you to save and earn interest whilst having their funds immediately available. The significant difference of this account is to allow you to have a savings pocket for all the Vitality related rewards and also be able to save money in the Vitality Savings Account. When you opened your account it goes through the account origination process and accepts the terms and conditions. The account is opened and you can fund the account. All your Vitality cash back are paid into the Vitality Savings Account.
Regards,
Lebohang