***** matter not being attended to

I reported ***** on my account on Friday 21 February 2020 and a week later I still have not received a call from discovery to ensure that the matter is being attended to. I can’t use the card because it’s been blocked and when I try to call them they are not willing to help. They have not even placed an order for a new card. I’ve been a loyal discovery customer for at least 6 years now.