***** line took 22 minutes to assist when trying to stop card being used **********ly

I am a discovery platinum card holder. I detected ********** activity on my account so immediately called the ***** centre, which is managed by FNB. I was on hold for 22 minutes on the automated menu system before someone was able to assist me. This is forever when someone is trying to **********ly use your card. Then they could not arrange a replacement card for me after the card was cancelled.