***** department inadequate

Very unhappy with discovery feedback. I was with ABSA bank for 35 years. Never had problems with *****. I changed to discovery because medical aid and insurance is with them. Recently my card got lost at ATM. I was waiting in front of the Atm phoning the ***** department. It took me 10 minutes to get a consultant. By that time R 5000 was taken from my account. There was problems / fiddling woth the machine. No proper feedback from discovery. Probably better to go back to ABSA