PS
Phillip S

1 reviews | Active since Jul 2016

03 Jan 2017, 17:58

***** department gives appalling service

<p>I was called by Discovery card ***** division on my cellphone and I was unable to answer as I was driving. I was not aware that it was the ***** division at that stage. A friend answered and said they could call later me later. I received a message that my card had been blocked as a result of a suspected ********** purchase of a nominal amount (under R200) from Amazon. I have used Amazon many times in the past so I'm not certain where the suspicious activity comes from. I have tried to call the ***** division between 4.30pm and 5.50pm and I have been unable to get through. Kept on hold for stretches of half an hour.</p>

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Replies (1)
Discovery Bank
Discovery Bank's reply04 Jan 2017, 10:46
Official

Dear eagerjock

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)