EJ
Eunice J

1 reviews | Active since Feb 2018

11 Mar 2023, 10:13

***** case that has nothing to do with me

By far the worst service. I sell hair as a side hustle and I sold to one customer where they transfered money from their African bank account to my discovery account. Next thing I get a sms saying there's a ***** case on my account. I call discovery ***** line and they explain to me that the money transferred to my account was **********. I told them my side of the story as I know nothing about the the source of money. The agent tell me I must submit a affidavit with a case number. I only managed to get the affidavit cause the police could help me with a case.

I sent this affidavit 1 March and they never rep****. I've been calling daily to follow up and each time I'm told the investigator is gonna call me but nobody calls. I'm honestly fed up with this poor service. I want my account

0
Replies (1)
Discovery Bank
Discovery Bank's reply13 Mar 2023, 09:33
Official
Hi Eunice 

Thanks for reaching out. 

I'll escalate this to our ***** management team and have someone call you back with feedback. 

Regards
Andile