***** assistance none existent.

Hi,

To start off with, there is almost no contact information easily available via your website in relation to *****.

I logged a ***** case on 21 April 2020, I received no response then sent a follow up on 1 June 2020. Now 6 months later I will be sending a 3rd email as I have still not received a response.

All emails were sent to *** as this was the only in I could find.

For a bank to not even acknowledge a case being logged or simply not respond to ***** cases is simply unacceptable.

I suppose if the current hellopeter rating and NPS scores are anything to go by, this is common practice for Discovery Bank.