1 reviews | Active since Jul 2011
FOUR months, more than FORTY emails & unanswered questions remain
Sep 14 '20 to Jan 12 '21... about FOUR months, more than FORTY emails, several 'reminders' after almost every single email, huge waste of time for me [and for Discovery Bank!!??]
The "old" Discovery Platinum is now the new Discovery Bank "Lead". Platinum means nothing!
There isn't even a person to escalate problems to [request/s for escalation within the call center are ignored]
Finally, I was referred to the Discovery Bank Purple Relationship Banker, Chenise Naidoo. That was four months ago and my emails are still ignored without my sending multiple reminders.
Then Ms. Naidoo - at the end of last year - "DELEGATED" the matter to Andrew Morgan. That of course is not my concern unless she's delegating responsibility. Delegating the work [as opposed to responsibility] is not a problem. If she's delegating responsibility, that is a problem... especially after four months.
PS nothing heard from "Andrew Morgan" ever!
Really disappointing that Discovery's culture [whether the bank, medical, life ins...] has dropped so sharply in a relatively short period of time.
Thank you for bringing your concerns to our attention and please accept our apologies for the delayed response.
This is not the level of service we strive to provide. Please note that we have tried to contact you with no response.
On our records it indicates that you had issues with your debit order if this is not current issue you have, please advise on your current issue and we can assist you
Regards
Sibongile
Thank you for bringing your concerns to our attention and please accept our apologies for the delayed response.
This is not the level of service we strive to provide. Please note that we have tried to contact you with no response.
On our records it indicates that you had issues with your debit order if this is not current issue you have, please advise on your current issue and we can assist you
Regards
Sibongile
2. THIS HAS NOTHING TO DO WITH A DEBIT ORDER
3. TO GET CORRECT INFORMATION, THE PERSON MENTIONED IN THE POST HAS EVERYTHING AND HAS BEEN THE ONE ASSIGNED TO SUPPOSEDLY TAKE CHARGE ["CHENISE NAIDOO"]
4. THAT INCLUDES THE MATTERS AT HAND THAT HAVE STILL NOT BEEN ADDRESSED
FROM THAT, I QUESTION WHY THE MATTER AT HAND IS NOT BEING REFERRED TO.
TO LIAISE WITH ME DIRECTLY, SEND ME AN EMAIL TO MY EMAIL ADDRESS WHICH IS OF COURSE ON THE CORRESPONDENCE STRING - WITH CHENISE NAIDOO
I AWAIT YOUR RESPONSE
2. THIS HAS NOTHING TO DO WITH A DEBIT ORDER
3. TO GET CORRECT INFORMATION, THE PERSON MENTIONED IN THE POST HAS EVERYTHING AND HAS BEEN THE ONE ASSIGNED TO SUPPOSEDLY TAKE CHARGE ["CHENISE NAIDOO"]
4. THAT INCLUDES THE MATTERS AT HAND THAT HAVE STILL NOT BEEN ADDRESSED
FROM THAT, I QUESTION WHY THE MATTER AT HAND IS NOT BEING REFERRED TO.
TO LIAISE WITH ME DIRECTLY, SEND ME AN EMAIL TO MY EMAIL ADDRESS WHICH IS OF COURSE ON THE CORRESPONDENCE STRING - WITH CHENISE NAIDOO
I AWAIT YOUR RESPONSE