Formal Complaint – Appalling Service from Discovery Bank ***** Department

Dear Discovery Bank,

I am writing to express my deep dissatisfaction with the unacceptable service I have received from your ***** Department, specifically from an agent named Bogingile.

Not only was I treated rudely, but the agent ended the call twice while I was still speaking — without any warning or resolution. I had requested to speak to a manager regarding my case, and instead of assistance, I was met with blatant disrespect.

Furthermore, I have been waiting for nearly four months for your team to provide feedback on a ***** matter involving ABSA. I have followed up multiple times with no proper response or resolution. This delay is completely unacceptable, especially considering the seriousness of the situation.

I feel completely let down and appalled by how lightly Discovery Bank treats such critical issues and customer concerns. I demand immediate action and feedback regarding my case, and I would like this matter escalated to senior management.

I will be logging this complaint on every available public platform — including HelloPeter, social media, and your internal complaint channels — until this is resolved and proper accountability is taken.

I expect prompt feedback and a formal apology for the way I was treated.