Forex Platform Discovery Bank

opened my discovery bank for my inheritance to be deposited specifically after I checked interest rates and options,

My first call to the call centre was on the 26th Feb where I confirmed how an inward forex payment would work, I was told no hassle you will receive a notification and then can be cleared and in 3 days my money will be released, at the time I has a transactional acc and there was no forex account launched on Discovery side, I referred to Euro currency and was told all will be fine after which I supp**** my banking details to the lawyers who handled the estate, There were numerous calls after that which I checked costs, turn around time and details I compared it my other banking platforms in advance,

When the bank in Germany made their transfer I made numerous calls to the call centre, then my final call I was told the € is reflecting on my account on their side but it's going back right away, I received no notification on my app or via my communication platform of choice, I asked for a manager and spoke to a man whom on Wednesday last week promised to send me a letter saying funds were returned and that there was a currency mismatch, and my account cannot accept a euro payment, all my efforts for nothing, I requested the transcripts of all my calls where I spoke to the different bankers, To date nothing, everytime it was a 2 to 3 days promise from everyone, No feedback was received, I called again and was told get the MT/proof of payments and email it to client documents, this I did and never a response from them either, The Friday after Germany had already recalled the Euros and deposited the Rand value within 24 hours, and sent me the proof, Then after another call I was assured on Saturday that by Tuesday this will be cleared, On Tuesday, yesterday I again called the call centre as the 3 days had passed and nothing happened, I was lucky enough to find someone who took it up with the payments dept, they then argued and said it is the wrong proof of payment it is the first one, yet it reflected rands and not Euros, they made no effort to even Try and look at the document in front of them and sent the manager back asking for a MT form yet it was what was in front of them with a transaction reference number on and all the details they require, This morning by 8am I spoke to the manager again whom is trying her best to escalate the matter but yet they haven't traced my payment which now again needs to still be cleared and we on Wednesday I think Discovery needs to train their employees or do their research before they launch a product their staff cannot handle, is it so hard to Google translate a MT from another country and then not find a payment, How many deposits does Discovery receive for R2.1 mil on a specific day and time from the same bank, I have lost money due to a drop in exchange rate, I have made plans to collect my father's ashes which is not going to happen due to their delay, I planned on investing with discovery but they can't even notify a person of a deposit or give sufficient feedback to a client and now cannot trace a payment with a specific transaction reference number? Or are they claiming interest on my money??

How do they want to compete with institutions like the Absa and other banks but they can't provide client assistance or keep their word??

So between Discovery medical aid and the bank they have both failed as they could not even sort out a PMA form for a admission and instead emptied MSA, so why pay R9000 and think your family is covered and they not,

I was in the process of life insurance and short term insurance but seriously after this?

Out of all the people I spoke to one person was willing to assist without the support from other departments so her hands are chopped off other managers could not even call back or keep promises,

I am going to social media and I will review them on every possible platform till someone gets pushed to do their jobs which they are paid for,

Yet Discovery is quick to suspend services, decline claims and call you if you owe them money, How do you pay discovery R9k for cover if they holding onto or lost your money???? Realistically this is ridiculous,