JR
Jody R
1 reviews | Active since Jun 2022
28 Jun 2022, 10:06
FOREX account is shocking
We have been trying to resolve a deposit made into a Discovery Euro account since the 3rd of May. Discovery Bank have given us the run around for 2 months and we are still no closer to resolution. Call centre agents are not equipped to resolve the query and you are not able to escalate the issue. If one more person comes back to us with "we take complaints seriously" I will scream as no effort has been made to actively assist us. Its all platitudes. I see that I am not the only one who has this issue. Its DISGRACEFULL that Discovery think its ok to conduct themselves in this manner. Its time to take this to the Ombusdman
Helpful (0)
Replies (8)0
Replies (8)
Discovery Bank's replyOfficial
29 Jun 2022, 10:43Hi Jody
Thanks for reaching out to us.
I will follow up on this matter and have our team provide me with feedback as soon as possible.
Please accept my apologies for the delay in having this matter resolved.
Regards
Girshwin
Thanks for reaching out to us.
I will follow up on this matter and have our team provide me with feedback as soon as possible.
Please accept my apologies for the delay in having this matter resolved.
Regards
Girshwin
Discovery Bank's reply29 Jun 2022, 10:43
Official
Hi Jody
Thanks for reaching out to us.
I will follow up on this matter and have our team provide me with feedback as soon as possible.
Please accept my apologies for the delay in having this matter resolved.
Regards
Girshwin
Thanks for reaching out to us.
I will follow up on this matter and have our team provide me with feedback as soon as possible.
Please accept my apologies for the delay in having this matter resolved.
Regards
Girshwin
JR
Jody R's updateReviewer Update
04 Jul 2022, 10:49Hi Girshwin
Still nothing from you guys. Guess we have a different understanding of Real Time banking, when we are 2 months in with NO resolution. Its such false advertising !!
Still nothing from you guys. Guess we have a different understanding of Real Time banking, when we are 2 months in with NO resolution. Its such false advertising !!
JR
Jody R's update04 Jul 2022, 10:49
Reviewer Update
Hi Girshwin
Still nothing from you guys. Guess we have a different understanding of Real Time banking, when we are 2 months in with NO resolution. Its such false advertising !!
Still nothing from you guys. Guess we have a different understanding of Real Time banking, when we are 2 months in with NO resolution. Its such false advertising !!
Discovery Bank's replyOfficial
04 Jul 2022, 11:06I do apologise for the inconveniences caused to you.
Our team has confirmed that they do need additional information to assist with your forex transaction.
Please send us your MT103 to help our team with investigation.
Regards
Girshwin
Our team has confirmed that they do need additional information to assist with your forex transaction.
Please send us your MT103 to help our team with investigation.
Regards
Girshwin
Discovery Bank's reply04 Jul 2022, 11:06
Official
I do apologise for the inconveniences caused to you.
Our team has confirmed that they do need additional information to assist with your forex transaction.
Please send us your MT103 to help our team with investigation.
Regards
Girshwin
Our team has confirmed that they do need additional information to assist with your forex transaction.
Please send us your MT103 to help our team with investigation.
Regards
Girshwin
JR
Jody R's updateReviewer Update
04 Jul 2022, 11:12Hi Girshwin
We have explained that we have left Italy and are not able to get this form. We were never advised that this was a standard requirement with any deposit. NO WHERE was this noted until we queried why the deposit did not reflect. We have supp**** you with information from the bank in Italy and have tracked the deposit to HSBC in London. You can not advertise REAL TIME banking without advising the requirements. Its ridiculous
We have explained that we have left Italy and are not able to get this form. We were never advised that this was a standard requirement with any deposit. NO WHERE was this noted until we queried why the deposit did not reflect. We have supp**** you with information from the bank in Italy and have tracked the deposit to HSBC in London. You can not advertise REAL TIME banking without advising the requirements. Its ridiculous
JR
Jody R's update04 Jul 2022, 11:12
Reviewer Update
Hi Girshwin
We have explained that we have left Italy and are not able to get this form. We were never advised that this was a standard requirement with any deposit. NO WHERE was this noted until we queried why the deposit did not reflect. We have supp**** you with information from the bank in Italy and have tracked the deposit to HSBC in London. You can not advertise REAL TIME banking without advising the requirements. Its ridiculous
We have explained that we have left Italy and are not able to get this form. We were never advised that this was a standard requirement with any deposit. NO WHERE was this noted until we queried why the deposit did not reflect. We have supp**** you with information from the bank in Italy and have tracked the deposit to HSBC in London. You can not advertise REAL TIME banking without advising the requirements. Its ridiculous
Discovery Bank's replyOfficial
04 Jul 2022, 11:16Do apologise for the confusion caused to you, however, we cannot trace the payment without this document.
Regards
Girshwin
Regards
Girshwin
Discovery Bank's reply04 Jul 2022, 11:16
Official
Do apologise for the confusion caused to you, however, we cannot trace the payment without this document.
Regards
Girshwin
Regards
Girshwin
JR
Jody R's updateReviewer Update
04 Jul 2022, 12:07So if I am unable to obtain this form as we are no longer in Italy - what then - you just wash your hands and do nothing. How is this acceptable ?
JR
Jody R's update04 Jul 2022, 12:07
Reviewer Update
So if I am unable to obtain this form as we are no longer in Italy - what then - you just wash your hands and do nothing. How is this acceptable ?
JR
Jody R's updateReviewer Update
04 Jul 2022, 12:17We have sent you the
IBAN number for the Effective Debtor /
the BIC for the effective Creditor /
the bank Transfer ID to the HSBC Branch in London - with the branched details
plus the TRN number
- these are the details that your form would require - and you are still not willing to track this !!
How is this possible ?
IBAN number for the Effective Debtor /
the BIC for the effective Creditor /
the bank Transfer ID to the HSBC Branch in London - with the branched details
plus the TRN number
- these are the details that your form would require - and you are still not willing to track this !!
How is this possible ?
JR
Jody R's update04 Jul 2022, 12:17
Reviewer Update
We have sent you the
IBAN number for the Effective Debtor /
the BIC for the effective Creditor /
the bank Transfer ID to the HSBC Branch in London - with the branched details
plus the TRN number
- these are the details that your form would require - and you are still not willing to track this !!
How is this possible ?
IBAN number for the Effective Debtor /
the BIC for the effective Creditor /
the bank Transfer ID to the HSBC Branch in London - with the branched details
plus the TRN number
- these are the details that your form would require - and you are still not willing to track this !!
How is this possible ?
Discovery Bank's replyOfficial
04 Jul 2022, 12:36I have requested our technical to investigate this and provide me with feedback as soon as possible.
Regards
Girshwin
Regards
Girshwin
Discovery Bank's reply04 Jul 2022, 12:36
Official
I have requested our technical to investigate this and provide me with feedback as soon as possible.
Regards
Girshwin
Regards
Girshwin