KW
Kevin W

1 reviews | Active since Jan 2023

05 Dec 2025, 19:25

Foreign exchange

With discovery bank I did a transaction from over seas to my account and got a call from foreign exchange stating that there is a transaction with X amount of money is coming into my account can they approve it and it will be 24 - 48 hours to get the money. This was Monday last week On Thursday I call them and they say no the money coming in is not normal for my account transactions so it is under review can be 5-7 business days yesterday I call them and they say money is all clear it will be transfered to my account in 24 hours Today money is still not in my account and when I called them they say payment was processed yesterday at 5pm so it will be in by 5 pm today and still nothing

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Replies (1)
Discovery Bank
Discovery Bank's reply05 Dec 2025, 19:36
Official
Hi Kevin,

Thank you for reaching out to us.

I am currently looking into the matter with the relevant team. Once I have the necessary feedback, I will revert to you with a detailed update. Your patience is appreciated, and we are committed to resolving this for you as quickly as possible.


Regards,
Tsholofelo