JV
Juan V
1 reviews | Active since Apr 2023
24 Apr 2023, 18:24
For a bank that promotes customer experience, they clearly do not have customer experience at heart
Please advise why I have not heard back from Discovery.
I must say, I’m pretty annoyed with Discovery. I regret moving my services to you.
I moved my Insurance, medical aid ( Vitality member ), and Bank to your services, but this week when I tried to use the fast lane for boarding since I pushed for time. I was told only black and purple cardholders might use it.
In the coming month, I will prioritize moving away my services as Customer Service are clearly not a priority service for you.
Trip *** Call Reference for cancellation- ***3
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
24 Apr 2023, 20:56Hi Juan
I sincerely apologise for the experience you have had with us regarding this matter.
I am currently looking into your query and I will provide you with feedback.
Regards
Beatrice.
I sincerely apologise for the experience you have had with us regarding this matter.
I am currently looking into your query and I will provide you with feedback.
Regards
Beatrice.
Discovery Bank's reply24 Apr 2023, 20:56
Official
Hi Juan
I sincerely apologise for the experience you have had with us regarding this matter.
I am currently looking into your query and I will provide you with feedback.
Regards
Beatrice.
I sincerely apologise for the experience you have had with us regarding this matter.
I am currently looking into your query and I will provide you with feedback.
Regards
Beatrice.
JV
Juan V's updateReviewer Update
24 Apr 2023, 21:05Hi @Beatrice
Thank you for your assistance. A refund was processed to my account just now.
Problem - there is a deficit of R7 129,55
The refund was requested in less than an hour after the payment was made.
This is not service, where is my money and why has no one responded or reached out
Thank you for your assistance. A refund was processed to my account just now.
Problem - there is a deficit of R7 129,55
The refund was requested in less than an hour after the payment was made.
This is not service, where is my money and why has no one responded or reached out
JV
Juan V's update24 Apr 2023, 21:05
Reviewer Update
Hi @Beatrice
Thank you for your assistance. A refund was processed to my account just now.
Problem - there is a deficit of R7 129,55
The refund was requested in less than an hour after the payment was made.
This is not service, where is my money and why has no one responded or reached out
Thank you for your assistance. A refund was processed to my account just now.
Problem - there is a deficit of R7 129,55
The refund was requested in less than an hour after the payment was made.
This is not service, where is my money and why has no one responded or reached out
Discovery Bank's replyOfficial
25 Apr 2023, 10:26Hi Juan
I have escalated this to our team so that they can advise then I will request a call back for you as well.
Regards
Beatrice.
I have escalated this to our team so that they can advise then I will request a call back for you as well.
Regards
Beatrice.
Discovery Bank's reply25 Apr 2023, 10:26
Official
Hi Juan
I have escalated this to our team so that they can advise then I will request a call back for you as well.
Regards
Beatrice.
I have escalated this to our team so that they can advise then I will request a call back for you as well.
Regards
Beatrice.