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Colin S

1 reviews | Active since May 2018

10 Oct 2023, 14:33

For a bank that is so future thinking, it is still in the past for customer service

It is taking Discovery Bank 4 days to send me proof of payment that made 3 weeks ago, even after I called 3 three times. There is NO email address that you send a request to, you have to EVERYTIME enter ID number than enter OTP just to make a call so you know how time consuming that can be. Still waiting.

0
Replies (9)
Discovery Bank
Discovery Bank's reply11 Oct 2023, 11:42
Official
Hi Colin

I am currently looking into your query and I will provide you with feedback.

Regards
Beatrice.
CS
Colin S's update12 Oct 2023, 16:05
Reviewer Update
Still waiting Beatrice
CS
Colin S's update13 Oct 2023, 09:54
Reviewer Update
Still waiting Beatrice
Discovery Bank
Discovery Bank's reply13 Oct 2023, 09:58
Official
Hi Colin

I apologise for the delay in responding.

I have escalated this to the Letters teams and they were awaiting approval.

I have sent a follow up request, I will ensure that you receive your letter today.

Regards
Beatrice.
CS
Colin S's update13 Oct 2023, 10:48
Reviewer Update
Hi Beatrice, Thando your colleague told me on Monday that it was approved and it should be in my email box. Now you are saying waiting for approval, from last week Friday. Really, just for a Proof of Payment, 7 days.
Discovery Bank
Discovery Bank's reply14 Oct 2023, 09:05
Official
Hi Colin

There Letters team advised that the document has been sent.

Regards
Beatrice.
CS
Colin S's update17 Oct 2023, 09:09
Reviewer Update
After waiting ALL these days and your team sent the INCORRECT Proof of Payment, I requested the October payment to the Robert Kennedy College.
CS
Colin S's update17 Oct 2023, 09:43
Reviewer Update
Sorry Beatrice ignore the last message. All Good. Thanks
Discovery Bank
Discovery Bank's reply07 Nov 2023, 17:07
Official
Hi Colin

No problem.

Regards
Beatrice.