Fnb and Discovery Card ruined my trip

I live in Johannesburg, but went to George for the weekend. On Saturday I used my credit card and got an sms, your pin is incorrect, please call during office hours to reset it. My pin was not incorrect, its impossible to get wrong, its so easy.

So I am on holiday and my card, which I prefunded before the trip gets blocked, I am in a strange city and my card doesn't work. Luckily I was in SA and not overseas.

Does anyone else find this idiotic? It is a long weekend, office hours are not until Tuesday and Discovery just blocks my card due to an incorrect pin.

Where is the amazing customer service I keep hearing so much about from FNB and Discovery? Could someone not pick up a telephone and call me, instead of sending me an sms telling me to call in three days time. THREE DAYS !!!!!!

I am so disappointed. I hear Discovery is opening a bank, really, they can't get customer service right on a credit card backed by FNB and they want to open a bank.

If this is a customer centric approach, then I do not want to be a customer.

Time to cancel this card and open another one elsewhere.