FNB and Discovery Bank dissatisfactory client services

Discovery Bank having a client who banking with them but committing *****.

I as a victim of ***** , start out where Hector Mlungisi account number *** hacks my Aunties telegram acting as her. Her picture her cell number. Then request money. First R3500 than R5000 I think it's my aunty and her husband going through an arm operation. Willing don't question and send the money.

Only to realize that I am being *****ed. As the day continues Hector posing as my aunty ask for more money. Then only it clicks that I need to call my aunty as it's so not making sense. Only to find she saying her number has been hacked. I then rush to the bank FNB.

As I private client , really they were no help in this crisis. And say I need to book a appointment. Wow and I must go online. So I go online to report the incident of ***** by calling and reporting. So it ends up that a private investigator must investigate. I open a case same day , case number cas 564/7/2024 Which to my knowledge the investigator as well fails to do his job. As I call discovery bank with the perpetraitors details to see if they have blocked his account. To no avail, as I had give ample time for FNB to have my concerns addressed of the ***** incident. Discovery states the account is not blocked and I need to get FNB to get back to them on my behalf.