Fixed deposit funds not released

Fixed deposit matured yesterday, bank has still not paid out the funds. They have clear instructions to release funds into my savings account and close the deposit and even sent several reminders that this would be carried out.

Today, funds still locked up, no interest credited and no funds paid out. Appalling. Best they could do after a call was a generic email to say that the "system" team was looking at it. This is unhelpful when one is out of pocket. This is the most basic of banking procedures and they cannot even get it right, this after billions spent on setting up