Financial cut off by Discovery bank

I am extremely disappointed with Discovery Bank due to their unjustified freezing of my account since February 17, 2025, and their blatant refusal to provide any explanation or meaningful communication regarding this matter.

Despite repeated assurances that I would receive feedback within three working days, I have been ignored, leaving me without access to my own funds. This is not only unacceptable but also a serious violation of consumer protection laws, including:

The Consumer Protection Act (CPA) – Discovery Bank has failed to communicate clearly, promptly, and transparently, depriving me of my right to understand and challenge their actions.

The Protection of Personal Information Act (POPIA) – The bank has refused to disclose how my personal information is being used in this situation, limiting my ability to safeguard my data.

The Financial Sector Conduct Authority (FSCA) – Treating Customers Fairly (TCF) Framework – Their actions completely disregard the principles of transparency, fairness, and accountability.

It is outrageous that a financial institution can seize a customer’s funds without justification and then refuse to communicate. I have escalated this matter internally multiple times, yet Mr. Dilondeni Singo and Johannes Kaarnek have continuously ignored my requests for transparency.

I am now left with no choice but to escalate this issue to the Ombudsman for Banking Services, the Consumer Protection Commission, and pursue legal action if necessary.

If you are considering banking with Discovery Bank, I strongly urge you to think twice. Their lack of accountability and disregard for consumer rights is unacceptable.