FICA document process - like pulling teeth

<p>As part of the process of opening the account, all necessary FICA documentation was provided. The account was opened and the card delivered. 3 Months down the line I discovered (was not informed) that my account was frozen due to lack of FICA documentation. After numerous emails I requested my documents to be picked up by courier to ensure they receive it this time. More than a week later I received an email indicating that my FICA documentation was not up to date and that my account will remain frozen. It is the worst customer service I have ever experienced. The level of incompetence is unbelievable, and it would seem that nobody I communicated with really knew what they were doing or was supposed to do. I cannot stress enough how painful the customer service experience have been. I am extremely disappointed with Discovery.</p> <p> </p> <p>I realise the importance of FICA, and the fact that this is regulation that need to be adhered to. That is not the source of this complaint.</p> <p> </p> <p>You as a customer have a lot of options when shopping for a credit card. My advise, go somewhere else.</p>