BT
Brent T

1 reviews | Active since Sept 2009

18 Feb 2015, 12:43

Fees and Cash back issues

App**** for a Discovery card in December last year. From the start there was trouble. <br> <br> - Application was declined due to an address error - this data seemed to come from Discovery Health. Had to restart the application process. <br> - Received the card with the incorrect name on it (truncated full names). <br> - Got the first e-mail statement with no statement attached. <br> - When I looked at the fee structure I was informed that it was a monthly fee but in fact it was charged <br> upfront as an annualised fee at R725. I see that now in Feb it's being charged as a monthly fee but <br> the annual fee has not been reversed so at the moment I'm being double charged. No communication with <br> regards to this.<br> - In December I booked a holiday through World Leisure Holidays and to date have received no cash back <br> and get varying feedback from the service centre. <br> <br> Seems to me that Discovery Card is in a shambles and I really don't trust their ability to manage my finances. This poor service has now also *****ed my view on the other Discovery products that I have - disappointing.

0
Replies (1)
Discovery Bank
Discovery Bank's reply18 Feb 2015, 15:23
Official
Hello Brentt,

Thank you for your comment and for bringing this matter to our attention.

We have responded to you via email.

Regards

Gisela Peters
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Office: +***
Fax: +***
Email: ***
URL: http://www.discovery.co.za