Feels like a ****

I have NO idea anymore what it takes to effect a cancellation on ANY of Discovery's products. For his sins, my husband had a Discovery Credit Card when it was still in the hands of FNB Visa. In the years since we have tried to cancel this card, we have probably paid about R3,500 - R5,000 in monthly and annual fees. We have completed their forms (which they usually hide behind). We have asked Discovery to PROVE when we last received a card and to PROVE when the card was last used by my husband. They can't so instead they add fees onto fees onto fees and now claim he owes more than R822. We do not have a card, we do not want a card and you are destroying the name of the company whom I have held my medical aid with for more years than I care to mention. It is **************** pure and simple. Rectify it. Apologise for it and refund him for every single fee you have taken since he ceased to use the card.