Fee-nomenal Discovery of ***** Charges

I reluctantly chose Discovery Bank believing they’d protect me in a ***** scenario—only to be slapped with a non‐negotiable R200 “card replacement fee” after I acted responsibly and cancelled my card upon suspicion of unauthorized transactions. Worse still, after lodging a formal complaint on 17 May, I received only a generic acknowledgment promising “review” and “transparency,” yet nothing has happened in over a month.

Unfair Fees for Suspected *****

Charging a client R200 to reissue a card in the very circumstances the bank claims to guard against is patently unreasonable—and undermines trust in your *****‐prevention processes.

Lack of Follow-Up & Transparency

Despite your promise to refer my concerns to “relevant entities,” I’ve had zero updates since 17 May. Your silence contradicts your stated commitment to keeping clients “comfortable” and “in good standing.”

Breach of the Banking Code of Conduct

The Code requires banks to treat disputes promptly and fairly. Over a month without resolution or even an estimated turnaround time is unacceptable.

Poor Communication

Clients deserve clarity on turnaround times for policy–reviews; brushing concerns aside with vague assurances reflects systemic disregard for customer experience.

I expect the following from Discovery Bank:

What I Expect:

Immediate reversal of the R200 fee, given that the cancellation was due to suspected *****—not convenience.

Clear timelines for how and when you will review your replacement‐fee policy for ***** cases.

Regular status updates on my complaint until full resolution.

Lastly: I value transparency, client-centric banking: so far, in my view, Discovery has failed on both counts. I request Discovery Bank to rectify these matters urgently.