Fantastic Customer Care

To the Discovery Credit Card team - THANK YOU! Outstanding customer care & customer service. I have had a credit card with Discovery for many years. Needed to have it closed as I have immigrated. In November 2018 I emailed my request with the minimal 1 page document account closure form. For whatever reason, the account was never closed. I was charged with various things including interest. I emailed in April and again in July 2019 thinking that I was going to be held liable for all the charges, etc.... cos honestly that's how it goes when you dealing with these types of errors. To my surprise and amazement Discovery Card responded, closed down and REVERSED all the charges within 4 days. No extra paper work, no forcing me to pay for something that was their mistake. Now that's customer service. What a surprise and relief. Would definitely open an account with them again in a heartbeat if I were living in SA.