False sense of innovation and a lack of communication

I received a payment from an international bank in mid-October which I never received in my account. I logged this with Discovery and have yet to hear a single update from their payment operations investigation. Not to mention how old-fashioned they are in requiring a phone call for every interaction. Further, I asked for a simple bank statement between two dates, to provide to the international bank working from the other angle. I have been waiting for this from Discovery for almost two days. This is a ludicrously basic ask of them, yet they are incapable of getting it across the line.

This level of service is appalling and I will be considering closing my account.