1 reviews | Active since May 2016
FALSE AND MISLEADING ADVERTISING
Ive recently moved my transaction account to Discovery with all my debit orders etc. Ive opted for the Gold Account where I also get access to the Vitality Money goal awards where one gets weekly awards.
Ive contacted the call centre explaining to please activate the benefit on my app as the activity is not active on the app. They said to me I need a credit card for the option. I went to the Discovery Store in Menlyn Maine and the consultant was very happy to tell me that I DO qualify for the benefit as she has the account and make use of the weekly awards. Again the consultant phoned the call centre and I was told that I need a credit card for the benefit.
I AM VERY DISAPPOINTED AND DISGUSTED TO SAY THE LEAST that advertising can be so misleading. Having people move all their debit orders just to find out that DISCOVERY is deceiving and misleading people.
Im definitely taking this complaint to the OMBUDSMAN as I cannot believe that if advertising says one things DISCOVERY is doing another.
We do apologise if you felt misled on the qualifying criteria for our various rewards however, our promotional material and website makes note of which rewards are available on the various products.
Please see the below link which explains the rewards available on our Discovery Transactional Accounts:
https://www.discovery.co.za/bank/discovery-transaction-comparison
Kind regards
The Discovery Bank Team
We do apologise if you felt misled on the qualifying criteria for our various rewards however, our promotional material and website makes note of which rewards are available on the various products.
Please see the below link which explains the rewards available on our Discovery Transactional Accounts:
https://www.discovery.co.za/bank/discovery-transaction-comparison
Kind regards
The Discovery Bank Team
''Earn more weekly rewards for responsible spending and meeting your money goals''
SO PLEASE EXPLAIN TO ME WHAT THIS MEANS.... I dont have money goals activated on my account.
The function is not working.... SO IM PAYING A MONTHLY FEE FOR SOMETHING IM NOT ALLOWED TO HAVE ON MY ACCOUNT
YYYOOOUU ARE DECEIVING PEOPLE WITH MISLED ON YOUR PAGE
''Earn more weekly rewards for responsible spending and meeting your money goals''
SO PLEASE EXPLAIN TO ME WHAT THIS MEANS.... I dont have money goals activated on my account.
The function is not working.... SO IM PAYING A MONTHLY FEE FOR SOMETHING IM NOT ALLOWED TO HAVE ON MY ACCOUNT
YYYOOOUU ARE DECEIVING PEOPLE WITH MISLED ON YOUR PAGE