WN
Wayne N
1 reviews | Active since Oct 2019
03 Dec 2020, 07:29
FALSE ADVERTISING AND NOT FULFILLING PROMISES
discovery bank held back a transaction of R8000 from Saturday morning till Wednesday night, just so a maximum target for discounts won't apply. Sneaky much discovery??? furthermore 2 weeks into an investigation, still no healthy gear cashback, no shoe booster, no device booster for October, that's right OCTOBER. talk abt promising benefits and not fulfilling them borders on false advertising and *****.
Helpful (0)
Replies (1)0
Replies (1)
Discovery Bank's replyOfficial
03 Dec 2020, 15:49Dear Wayne,
Thank you for your comments and for bringing this matter to our attention.
Kindly note, Discovery Bank cannot delay the banking of a transaction, once the merchant “banks” the transaction, the funds are released and the transaction is completed. Merchants have up to 7 days to bank any transaction.
We have requested Discovery Vitality to contact you with regards to your Booster cashbacks.
Please contact us directly if you require further information.
Regards
Girshwin
Thank you for your comments and for bringing this matter to our attention.
Kindly note, Discovery Bank cannot delay the banking of a transaction, once the merchant “banks” the transaction, the funds are released and the transaction is completed. Merchants have up to 7 days to bank any transaction.
We have requested Discovery Vitality to contact you with regards to your Booster cashbacks.
Please contact us directly if you require further information.
Regards
Girshwin
Discovery Bank's reply03 Dec 2020, 15:49
Official
Dear Wayne,
Thank you for your comments and for bringing this matter to our attention.
Kindly note, Discovery Bank cannot delay the banking of a transaction, once the merchant “banks” the transaction, the funds are released and the transaction is completed. Merchants have up to 7 days to bank any transaction.
We have requested Discovery Vitality to contact you with regards to your Booster cashbacks.
Please contact us directly if you require further information.
Regards
Girshwin
Thank you for your comments and for bringing this matter to our attention.
Kindly note, Discovery Bank cannot delay the banking of a transaction, once the merchant “banks” the transaction, the funds are released and the transaction is completed. Merchants have up to 7 days to bank any transaction.
We have requested Discovery Vitality to contact you with regards to your Booster cashbacks.
Please contact us directly if you require further information.
Regards
Girshwin