1 reviews | Active since May 2013
False advertising and misinformation by call centre agents
Discover falsely adverises discounts for Discovery clients. I've call in twice and I am told by the consultants that "Discovery Card" means "Discovery Credit Card".
I have recently referred them a pdf document they have on their website about the Uber and fuel rewards.
"You will earn fuel and Uber rewards as a Discovery Bank client with Vitality Money if you are the primary account holder with a Discovery Gold, Platinum or Black Card, or if you have a Discovery Gold, Platinum, Black or Purple full banking suite with Vitality Money. Discovery Bank accounts not listed above will not earn fuel and Uber rewards as part of the Vitality Money programme."
The advertising clearly states accounts and card. I am a card holder. I have an account.
They refuse to stand by or correct the false advertising.
First Hellopeter... Next Ombudsman!
Thank you for reaching out to us.
I will look into this and provide you with feedback as soon as possible.
Regards,
Jabulile
Thank you for reaching out to us.
I will look into this and provide you with feedback as soon as possible.
Regards,
Jabulile
You guys clearly love repeating yourselves!
You advertise differently and then want to give an explanation that contradicts your advertising!
Do you not understand the issue here?
You guys clearly love repeating yourselves!
You advertise differently and then want to give an explanation that contradicts your advertising!
Do you not understand the issue here?
I don't even have my complaint emails rep**** to!
I don't even have my complaint emails rep**** to!
Our Complaints team is currently busy with the case and have sent you an email.
The case is currently awaiting your feedback/response via email.
Regards,
Jabulile
Our Complaints team is currently busy with the case and have sent you an email.
The case is currently awaiting your feedback/response via email.
Regards,
Jabulile
