ZH
Zain H

1 reviews | Active since May 2013

21 Aug 2024, 15:26

False advertising and misinformation by call centre agents

Discover falsely adverises discounts for Discovery clients. I've call in twice and I am told by the consultants that "Discovery Card" means "Discovery Credit Card".

I have recently referred them a pdf document they have on their website about the Uber and fuel rewards.

"You will earn fuel and Uber rewards as a Discovery Bank client with Vitality Money if you are the primary account holder with a Discovery Gold, Platinum or Black Card, or if you have a Discovery Gold, Platinum, Black or Purple full banking suite with Vitality Money. Discovery Bank accounts not listed above will not earn fuel and Uber rewards as part of the Vitality Money programme."

The advertising clearly states accounts and card. I am a card holder. I have an account.

They refuse to stand by or correct the false advertising.

First Hellopeter... Next Ombudsman!

0
Replies (4)
Discovery Bank
Discovery Bank's reply21 Aug 2024, 15:31
Official
Hi Zain,

Thank you for reaching out to us.

I will look into this and provide you with feedback as soon as possible.

Regards,
Jabulile
ZH
Zain H's update27 Aug 2024, 00:19
Reviewer Update
Good day,

You guys clearly love repeating yourselves!

You advertise differently and then want to give an explanation that contradicts your advertising!

Do you not understand the issue here?
ZH
Zain H's update02 Sept 2024, 19:37
Reviewer Update
Am I being ignored for questioning what you guys have done?

I don't even have my complaint emails rep**** to!
Discovery Bank
Discovery Bank's reply17 Sept 2024, 08:43
Official
Hi Zain,

Our Complaints team is currently busy with the case and have sent you an email.

The case is currently awaiting your feedback/response via email.

Regards,
Jabulile