False advertising and horrible experience

Discovery Bank heavily advertises their simple sign up experience, but in truth, it's horrible. The hassle with documentation and getting them to accept someone, especially a non-African person, is ridiculous.

The criteria for their Platinum account is a minimum income of R350 000 which is way less than what I'm earning, yet my application for a Gold account has been refused twice even though my income exceeds the requirements for Platinum. The reason for refusal is that I allegedly do not meet the minimum income. I have provided bank statements, confirmation letters and even had my "employer" contact them directly.

Communication is always vague and these people have never heard of "passive income" or "allowances", despite being a company that advocates for investments and sells products promoting such. If you do not have a traditional employer, expect a horrible time doing business with them. If you are of a foreign nationality, expect even more trouble.

I am unemployed, but I earn more than R350 000 - this is something that Discovery simply can somehow not understand.

They have already been in the news for discriminating against non-Africans, particularly white folks, and it seems that Asians are their next target.