rS
roberto S
1 reviews | Active since Mar 2013
14 Mar 2024, 08:34
False advertising and appalling customer service - Don't join them
They advertise on Facebook that if you "open an account" with them you can get up too 5000 discovery miles. As I'm a Vitality and medical customer I thought I may as well bank with them as I have received good services... WAS I WRONG.
I contact them to ask when I will get my miles... they then said I must open a credit card aswell... but they advert doesnt state that. I lay a complaint (***7) which is referring to their refer a friend promotion. I then correct the person and send proof.
Its been 3 weeks now and 3 emails later and now they have resorted to ignoring me.
I will be moving my salary to another bank after this month disgust service and immoral business practice!!!
Helpful (0)
Replies (1)0
Replies (1)
Discovery Bank's replyOfficial
14 Mar 2024, 10:26 Hi Roberto
Thanks for reaching out to us.
Regarding the welcome Miles advert of Facebook, you would have noticed that there is print on the ad which states that terms and conditions do apply. These terms and conditions do refer to the fact that you must open a credit card or full banking suite to qualify for the welcome Miles.
You can see the terms and conditions on our Discovery website, or you can use the following link: https://www.discovery.co.za/assets/discoverycoza/bank/legal/friend-referral-rewards-terms-and-conditions.pdf
I do apologise for the confusion caused to you. Please do remember, if you are not sure about anything, we will be more than happy to help you.
Kind Regards
Girshwin
Thanks for reaching out to us.
Regarding the welcome Miles advert of Facebook, you would have noticed that there is print on the ad which states that terms and conditions do apply. These terms and conditions do refer to the fact that you must open a credit card or full banking suite to qualify for the welcome Miles.
You can see the terms and conditions on our Discovery website, or you can use the following link: https://www.discovery.co.za/assets/discoverycoza/bank/legal/friend-referral-rewards-terms-and-conditions.pdf
I do apologise for the confusion caused to you. Please do remember, if you are not sure about anything, we will be more than happy to help you.
Kind Regards
Girshwin
Discovery Bank's reply14 Mar 2024, 10:26
Official
Hi Roberto
Thanks for reaching out to us.
Regarding the welcome Miles advert of Facebook, you would have noticed that there is print on the ad which states that terms and conditions do apply. These terms and conditions do refer to the fact that you must open a credit card or full banking suite to qualify for the welcome Miles.
You can see the terms and conditions on our Discovery website, or you can use the following link: https://www.discovery.co.za/assets/discoverycoza/bank/legal/friend-referral-rewards-terms-and-conditions.pdf
I do apologise for the confusion caused to you. Please do remember, if you are not sure about anything, we will be more than happy to help you.
Kind Regards
Girshwin
Thanks for reaching out to us.
Regarding the welcome Miles advert of Facebook, you would have noticed that there is print on the ad which states that terms and conditions do apply. These terms and conditions do refer to the fact that you must open a credit card or full banking suite to qualify for the welcome Miles.
You can see the terms and conditions on our Discovery website, or you can use the following link: https://www.discovery.co.za/assets/discoverycoza/bank/legal/friend-referral-rewards-terms-and-conditions.pdf
I do apologise for the confusion caused to you. Please do remember, if you are not sure about anything, we will be more than happy to help you.
Kind Regards
Girshwin