NM
Nicolet M

1 reviews | Active since Aug 2018

30 May 2021, 09:41

False adcvertising

They advertosing everywhere you will get 5000 discovery miles when referring a friend. I have done this. My friend went to the sms for thank bank to fet the account nowhere dis they ask for the referal code, then she opened the account she received her 1500 discovery mile points i never received mine. When phoning them they said the code was never entered no discovery miles will be given what nonsens is this do you wanna tell me they cant manually type this in. Is this their incompetence or what the heck. Here is my reference for the call Ref ***. I have more friends wanting to join but at this point we are considering closing our accounts because this is not customer care. Its false advertising. Not happy not happy at all!!!!! Then got phone call from thalallelo ref *** telling me if there was no code entered apon opening the account no discovery miles will be given. So what the hec so fslse advertised. Im gonna close all my accounts and my friends will close theirs too i will tell the world how unprofessional this company is its actually ridiculous.

0
Replies (4)
Discovery Bank
Discovery Bank's reply30 May 2021, 11:28
Official
Hi, Nicolet

We appreciate your comment. Thank you for your comment. We will investigate this matter and give you feedback.

Regards,
Lebohang

Best regards,

NM
Nicolet M's update04 Jun 2021, 05:48
Reviewer Update
And guess what no response.... what a disgrace. No help whatso ever
NM
Nicolet M's update04 Jun 2021, 05:48
Reviewer Update
Please get back to me your ***ardness is so sad

Discovery Bank
Discovery Bank's reply11 Aug 2021, 17:00
Official
 Hi, Nicolet

We appreciate your comment. Thank you for your comment. We will investigate this matter and give you feedback.

Regards,
Lebohang 

Best regards,