Failure to follow through....

Item: Discovery Bank
Rating: 1
Author: Jenette R

One again, another issue with Discovery Bank. My credit card was supposed to be delivered last week Thursday. No-one pitched nor did I receive communication regarding the failure to deliver. Friday, no communication from DSV couriers or Discovery Bank. When I phoned Discovery Bank on Friday, I was told they would escalate the issue, but again today, Monday, I cannot get through to DSV couriers to assist and soon it will one week delay on getting a credit card, quite possibly even more....can no-one assist?

Helpful (0)

Replies (3)

Jenette R's updateReviewer Update

01 Aug 2022, 17:11

I work as a teacher and specifically stated that they need to phone me after 16h00 to book a time to deliver. Your system is incorrect because no message was left. I called back easily 5 times to try and illicite a response from the Discovery/DSV team. They cannot attempt to phone once during the course of the day and not again, this card is long overdue at the fault of DIscovery/DSV. It should been delivered last week Thursday as arranged.

Jenette R's update01 Aug 2022, 17:11

Reviewer Update

Jenette R's updateReviewer Update

02 Aug 2022, 12:28

Delivery was scheduled for between 10h and 12h today and surprise and surprise - NO CARD!

Is there anyone capable of solving this issue?!!?

Jenette R's update02 Aug 2022, 12:28

Reviewer Update

Delivery was scheduled for between 10h and 12h today and surprise and surprise - NO CARD!

Is there anyone capable of solving this issue?!!?

Discovery Bank's replyOfficial

03 Aug 2022, 07:52

Hi Jenette

I tried reaching you to no avail yesterday.

I contacted the DSV team and they confirmed that they had delivered your Discovery Bank card.

I also see that it was activated yesterday.

Please confirm if you have indeed received your card.

Regards
Andile.

Discovery Bank's reply03 Aug 2022, 07:52

Official