Failure to cancel credit card

I went to FNB Richards Bay in 2013 to cancel my discovery credit card. I was asked to pay the outstanding amount as well as a cancellation fee. I made the required payment and was informed the card will be cancelled and inactive.

A few months later; I received a statement for card charges and interest for non_payment.

I then contacted the card division to inform them that the card is fully paid and has been cancelled and was also charged and paid a cancellation fee.

The card division consultant informed me that they will follow up and let me know but failed to do so.

I then received another statement and I queried again and I was asked that I pay an additional R48. I filled in the cancellation form that they sent me and paid the fee. I forwarded the receipt and was assured that the credit card will definitely be cancelled this time around.

Two months later; I once again received a statement with outstanding fees which was already paid. This was a cumulative amount.

I once again phoned the card division and was told I need to pay the outstanding amount before the account is closed.

I continue to receive statements with demands for payments.

I am utterly frustrated at this point . Discovery is suppose to be a highly reputable company and this is unacceptable. I warn anyone considering a discovery credit card to please save yourself the trouble and stay away from Discovery.

Someone at Discovery please assist. Surely your records should be in order!