Failed promise

Wow discovery i have called you just after 8am on the 19th October for an early withdrawal out of my 32 day account. It was supposed to have reflected by the end of that day or latest yesterday on the 20th. I told you its an emergency and you have left me in the dark after countless of calls. Please release my R3000 that i requested into my transactional account. I also stated not to contact me about a penalty fee as i don't mind it and just to process the request. I now have a declined transaction and this is so embarrassing.