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I already gave you my case numbers when I wrote this review. If you checked if you checked with your team you would find all the below details. Anyway,..

I started an account closure process.
Discovery sent me an email re questing my bank details.
I supp**** my bank details as per instructions.
Another request for bank details followed.
I called to speak to an agent to get an understanding of whats going on, is there an issue, were my details received.
I was instructed to do as instructed by the email.
I supp**** my bank details as instructed.
I received A 3rd request for bank details.
I called again to find out whats going on.
A 2nd closure process was initiated but the reason for the failure of the 1st process was not address.
During the initiation of the 2nd closure process I explicitly rejected the presented settlement quote and insisted that we address the cause of the failure of the 1st account closure process. This was ignore.
I was then handed over to Alliyah who then asked for my bank details over the phone instead of over email.
A few days later When the payout was received into my account, I realized that it was processed based on the 2nd account closure process. The process which presented a settlement quote that I rejected.

Discover failed to honor my first account closure agreement with them due to their system. I did my part and did my best to ensure things work out as they should. Despite all my efforts, I get treated like an idiot. & I am entered into agreements without consent.

I hope this information is enough.

Your Agent called me on Monday. She made some claim why the account was reopened. I asked for evidence & I am still waiting...

Please provide a direct contact for that department. contact number and email. I am still waiting on communication from them.