EXTREMELY POOR SERVICE AND INCONVENIENCE

The notice of forced upgrade of Discovery Card holders to Discovery Bank (due 27 July 2020)was emailed only on 24 July 2020. In the same correspondence was a noted disruption to some of the services enjoyed by Discovery Card holders and an apology for the inconvence.

Since 27 July 2020, I have tried (without luck) to use the Discovery Bank app to facilitate this upgrade by joining a bank I had no interest in joining. The only way to join is via the app and the bank's website cannot assist those who may issues with the app. However, there is means by which a client can request assistance and have Discovery Bank personnel contact the client. Each time I've had issues navigating the app, I have made a request for contact and now I must have tried 5 times since the early hours of 27 July 2020. Each time there is a message that a member of the Discovery Bank staff will contact me shortly. This has not taken place. I fail to understand how I am being kept waiting for assistance whereas the bank noted that this process is an inconvenience to its existing clientelle that is being forced to have bank accounts with the institution just to effectively use their credit cards