Extremely poor service

Had the most disgusting service experience from Discovery Bank today. Been transferred multiple times to different departments and each time the call drops or I am told that "we don't deal with this issue". No sense of ownership from consultants, no checking up to see if my issue was resolved.

I chose Discovery Bank for ease of use and their rewards but I am being ****** out of some rewards and no one can identify the issue or and no one owns the problem... do not expect us to trust you with our money when your service is reflecting bad on the Bank as a whole.