Extremely POOR service

I have recently had my Discovery card replaced due to theft. I received the card and have been trying since 6 February 2020 to have my app reset in order to access my medical aid info and credit card. To date I have spoken to 7 Discovery employees, logged 7 calls and still cannot access the app. This is far below par service and if I had a choice I will not be associated with such an organisation. Your online support teams need to be up s****ed as they have no clue in what is going on.