EXTREMELY POOR SERVICE

'Somebody' at Discovery put a block on my credit cards, without me knowing or informing me about about it! (I've got an email from a supplier that my card has been blocked) I've emailed Discovery, just to get an automated response to phone the helpline. After nearly 4 hours (yes four!!) on the phone, being transferred between the the helpline, the ***** department and Discovery Bank, "Nobody" knew who the 'Somebody" was that put a block on my cards or the reason why!! Eventually the problem was resolved, still no reason or explanation.