1 reviews | Active since Jul 2012
Extremely Poor customer service
I ordered a bank card on the 15th July and paid R200 - I opted for the card to be delivered at Sandton branch. I didn't not receive any update to let me know when my card is ready for collection, no reminder or updates received till date. I called Discovery several times, phone lines didn't go through. Year day 9th September I called and I was on the line for a good 30minutes, in order to get info regarding my card. The consultant said that they'll deliver the card to my house, because they took long and didn't communicate timeously regarding my card collection update. I accepted that and gave them my address. This morning 10th September I got a call from Discovery, same consultant, he told me that I have to go to the branch to collect my card. They won't deliver, I should go collect. What the hell is going on, why is so hard to get my card and I paid for it, not not free. The hassle, inconvenience and troubles I had to go through just yo get my card, it's not worth it. Poor customer service from Discovery
Thank you for bringing this to my attention.
I sincerely apologize for the inconvenience you've experienced. I’ll investigate the matter urgently and get back to you with a clear update as soon as possible.
Kind regards,
Marusha
Thank you for bringing this to my attention.
I sincerely apologize for the inconvenience you've experienced. I’ll investigate the matter urgently and get back to you with a clear update as soon as possible.
Kind regards,
Marusha
Kindly listen to the call I made yesterday. The consultant even took down my address and advised that the card will be delivered. I even asked, who'll pay for delivery and he said the bank will cover that. Kindly listen to the call. I was on the line for 30min tops. To be on a call for 30min just to get an update on my card, that's ridiculous and shows lack of customer service.
Kindly lodge a formal complain, cause I need to know why I didn't get a message to notify me or a reminder if the message was sent. Why it took so long to track my card.
Kindly listen to the call I made yesterday. The consultant even took down my address and advised that the card will be delivered. I even asked, who'll pay for delivery and he said the bank will cover that. Kindly listen to the call. I was on the line for 30min tops. To be on a call for 30min just to get an update on my card, that's ridiculous and shows lack of customer service.
Kindly lodge a formal complain, cause I need to know why I didn't get a message to notify me or a reminder if the message was sent. Why it took so long to track my card.