Extremely Disappointing Service

I am extremely disappointed with the service I have received regarding my replacement bank card. It has now been over 3 weeks, and I am still waiting for my card to be delivered.

During this period, I have received multiple calls from DSV confirming my delivery address, yet nothing has been delivered. To make matters worse, I was even promised a same-day delivery, which never happened.

As a customer, I expect better communication and follow-through. Repeated confirmations without any actual delivery are frustrating and unacceptable. I have been left without access to my replacement card for far longer than what should be considered reasonable.

Discovery Bank and their delivery partner need to improve their processes and provide customers with accurate information instead of making promises that are not kept.

Very disappointing experience.