Extremely Disappointing Experience with Discovery Bank

I have been trying to resolve an issue with my debit order information since June. I specifically requested that the debit order be changed to a fixed amount, yet more than the agreed amount continued to be deducted.

During this period, I spoke to four different representatives, and unfortunately, I received a different explanation from each person. After finally submitting a formal complaint, I was informed that the amount cannot be changed.

My concern is simple: if this was not possible, why was I not informed of this from the beginning? I could have avoided months of frustration and unnecessary communication.

This level of communication and customer service is extremely disappointing and unacceptable. Based on this experience, I would not recommend Discovery Bank to others.