Extremely Disappointed with Discovery Bank – Poor Service and No Accountability

I am beyond frustrated with the service I’ve received from Discovery Bank. Over a month ago, I was assured that I would receive a refund for an EFT transaction within 3 days, a whole R11500.00. Not only did that never happen, but every time I called, I was given a different story by various consultants — and constantly promised that someone would call me back with an update. 31 days later, I’ve received no follow-up, no refund, and no resolution.

Today, I spoke to a manager named Mbali, hoping to finally get proper assistance. Instead, she was dismissive, defensive, and incredibly arrogant, making excuses and trying to shift the blame elsewhere. She spoke to me in a condescending tone that made me feel like a fool for even expecting a basic level of service.

To make matters worse, she told me to contact Nedbank — which I did — and Nedbank clearly confirmed that Discovery Bank is responsible for handling this issue. So now I'm back at square one, with no help and no ownership from Discovery's side.

This is not just poor service — it’s completely unacceptable. A bank should be reliable, transparent, and accountable — Discovery Bank has failed on all three fronts. If you’re thinking of trusting them with your money, I strongly suggest you think twice.