Extremely Disappointed – Account Frozen Without Resolution (***** Case ***)

Hello Peter

I am very disappointed with Discovery Bank’s handling of my account. My account was frozen on the 5th of October 2025, and since that day, I have received no proper assistance or feedback.

When I called Discovery Bank on the same day, I was informed that my account had been frozen because I received funds from a “flagged account.” I immediately explained that I had no involvement in any *****ulent activity and that I could provide proof. I was given an email address to send all relevant documents, which I did without delay.

For clarity, I received R19,455.56 on 01/10/2025 through a Binance P2P trade. I earn in USD (USDT) and convert it into ZAR using the Binance platform. I contacted the person who sent the funds, and they confirmed that their account is not blocked. They even contacted and emailed their bank to help release the hold on my account.

Despite all these efforts, my account is still frozen, and I have not been contacted by any investigator or received a single update regarding ***** Case ***. I have called several times and received no meaningful assistance or progress.

This situation has caused me serious inconvenience. I have provided all the necessary proof to confirm that my funds are legitimate. I am requesting that Discovery Bank urgently reviews this case and unfreezes my account as there is no reason for the ongoing hold.

I trusted Discovery Bank to handle such matters professionally, but the lack of communication and action is extremely disappointing.

Regards, Xolani comfort Nxumalo *** ***** Case ***