MB
Marcel B
1 reviews | Active since Apr 2019
28 Sept 2020, 09:47
EXTREMELY BAD SERVICE FROM DISCOVERY BANK AGAIN!!!
I logged a dispute on the 8th of September case number *** and received and email that a discovery banker would call me but as is TYPICAL of discovery bank NO ONE CALLED. I called in on the 18th and spoke to Kagiso who PROMISED TO CALL ME BACK on the 21st - NO CALL RECEIVED. I had to CALL IN AGAIN today as THREE WEEKS LATEER there is no response from discovery and they are STILL unable to give me feedback???
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Discovery Bank's replyOfficial
15 Oct 2020, 06:12Good day Marcel
Thank you for bringing your concerns to our attention and please accept our apologies for the delayed response.
Our records indicate that your Dispute query has been resolved.
Furthermore, it does concern us to see your post regrading no callbacks being actioned when offered by our bankers. We have raised this with our Service Manager and this will be addressed with the bankers accordingly.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Thank you for bringing your concerns to our attention and please accept our apologies for the delayed response.
Our records indicate that your Dispute query has been resolved.
Furthermore, it does concern us to see your post regrading no callbacks being actioned when offered by our bankers. We have raised this with our Service Manager and this will be addressed with the bankers accordingly.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Discovery Bank's reply15 Oct 2020, 06:12
Official
Good day Marcel
Thank you for bringing your concerns to our attention and please accept our apologies for the delayed response.
Our records indicate that your Dispute query has been resolved.
Furthermore, it does concern us to see your post regrading no callbacks being actioned when offered by our bankers. We have raised this with our Service Manager and this will be addressed with the bankers accordingly.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Thank you for bringing your concerns to our attention and please accept our apologies for the delayed response.
Our records indicate that your Dispute query has been resolved.
Furthermore, it does concern us to see your post regrading no callbacks being actioned when offered by our bankers. We have raised this with our Service Manager and this will be addressed with the bankers accordingly.
Should you require any further assistance please contact us on ***.
Regards
Sibongile