Extremely bad online banking for a digital bank

Discovery bank has no regard for their clients! I requested a bank statement more than 7 days ago and O never received it. They only upload statements on their app on the last day of the month. I urgently needed my bank statement to query a transaction on my account and I never received it after calling 3 times, every 2 business days! For a bank that is 100% digital, their online service is ****py!